Frequently Asked Questions

About Us

Why choose SurnerDiscountOil.com?

SurnerDiscountOil.com is a discount oil delivery service provided by Surner Heating Co., Inc. Proud to serve Western Massachusetts, we offer fast, reliable fuel delivery to homes in Hampshire and Franklin Counties. Our website allows you to order your fuel online with ease.

What sets SurnerDiscountOil.com apart?

Established by Surner Heating Co., Inc., we're a local name you can trust. We are fully licensed and insured for your fuel delivery needs, and we follow important safety measures to keep your home and equipment protected.

What's behind the company's low pricing?

As an online fuel ordering business with little phone and in-office communication from our customers, we are able to keep operational costs low. The overhead savings allow us to charge less for our product.

Which towns and cities do you deliver to?

Visit our website's delivery area page for a list of the towns and cities we currently serve.

Delivery Policies

What is your minimum delivery?

We offer smaller deliveries (as low as 75 gallons) for a fee, but our minimum delivery varies throughout the year due to market conditions and our supply. Please visit the delivery area page if you'd like to know what our minimum delivery is today.

Which days do you deliver fuel?

We offer oil delivery Monday through Friday (excluding holidays) during normal business hours. If you have a heating emergency, please call Surner Heating Co., Inc. at (413) 253-5999.

What if I am not home during delivery?

If we can locate and access your fill pipe easily, we can conveniently and safely deliver your fuel while you are at work or otherwise out of the house. If you have any questions about tank accessibility or getting proper delivery, please contact us and we'll be happy to help.

Ordering & Payment

What are my fuel payment options?

Payment is made at the time of order. We accept credit card payment only (MasterCard, Visa, or Discover). Our drivers do not accept payments of any kind, and payments may not be mailed in. If you have questions about your past or future payments, please contact us.

What if I accidentally order too much fuel?

Please contact us with information specific to your situation. A short order fee may apply. We can work with you to provide you with payment that is still fair, and we can discuss refunds, if applicable.

What can I do to avoid short order fees?

Understand how much fuel you'll need by knowing the size of your oil tank and checking your tank gauge before ordering. Visit our ordering oil page to determine how much fuel you will need to order. If you are still unsure of how much fuel to order or if you have questions about your tank's capacity, please contact us.